We try and keep our refund policy as simple, fair and consistent as possible.
Cancel at any time and you will not be charged again.
For the first 15 days, you're welcome to try our service and leave with a full refund if you don't like it. After those first 15 days, you cancel whenever you wish.
How do you request a refund during your first 15 days?
Refund requests must be sent to firstname.lastname@example.org
. You'll get an email back saying your support ticket was received.
All refunds will be processed within 5 business days of the refund request.
A refund is not available if you use a discount when you purchase a tariff.